Order processing in our online-shop:

1. Place the item you want in your basket and proceed to “Checkout”.
2. You must first register as a new customer. Existing customers may log in directly. If you do not wish to register you can also submit the order form as a guest.
(We take your personal data seriously. Read more about this in our Privacy Policy)
3. Once we have received your order you will receive an order confirmation by e-mail.
4. You will receive order confirmation by e-mail on the day your place your order.
5. If you order outside our business hours (8:00 am - 5:30 pm on weekdays), you will receive the order confirmation on the following business day.
6. The order confirmation includes a list of prices applying to you and the total amount to be transferred.
7. After receipt of order confirmation you must transfer the amount due to our account within three bank business days. The date of order confirmation applies to the payment deadline.
8. Once we receive payment from you the items are released to our logistics partner.
9. Upon release of the items to the delivery company you will receive a notice of delivery dispatch by e-mail.



© 2020 - holewa EDELMETALLE GmbH & Co. KG - Bachstraße 6 - 79353 Bahlingen am Kaiserstuhl - Tel: +49 (0) 76 63 94 29 88 0 - edelmetalle@holewa.com